Water/Sewer Bill Adjustment Policy

For Leaks That Do Not Enter the Sewer System

• A formal written application must be submitted for a bill adjustment. This Bill Adjustment Form is available online or at the Greene County Sanitary Engineering Department.

• Proof of leak and the repair through receipts from a plumber or for parts. (This requirement may be waived if repairs are verifiable).
• A county customer service worker(s) will be sent on location to confirm the location of the leak and verify that the water would not have gone through the sewer system and that the repairs were made and complete.

If an adjustment is deemed appropriate, the sewer portion of the bill will be reduced to the customer's average usage.

Excess water usage is defined as a 200% increase in usage over the customer's average usage.

If an adjustment is deemed appropriate, the water adjustment will be 50% of the difference between the customer's previous 12 month average and the excess usage for the water charges.

For Leaks That Do Enter the Sewer System

The Sanitary Engineer may adjust the bill for customers who have a repairable plumbing problem (leak) resulting in excess water usage on the following basis:

• A formal written application must be submitted for a bill adjustment. This Bill Adjustment Form is available online or at the Greene County Sanitary Engineering Department.
• Customer must provide proof of the leak and the repair through receipts from a plumber or for parts. (This requirement may be waived if repairs are verifiable.)
• A county customer service worker will be sent on location to confirm the location of the leak.

Excess water usage is defined as a 200% increase in usage over the customer's average usage.

If an adjustment is deemed appropriate, the water adjustment will be 50% of the difference between the customer's previous 12 month average and the excess usage for both the water and sewer charges.

Adjustments are limited to one (1) per customer per location annually unless extenuating circumstances exist and are against a quarterly billing period. It is intended for this policy to apply to customers responding promptly to a "high" bill and that any plumbing problems identified are repaired immediately.

Payments of Extraordinary Water/Sewer Bills

The Sanitary Engineer shall have the authority to accept payment of extraordinary water and/or sewer bills in regular payments spread out over a period not to exceed 12 months. Such authority shall not be exercised for customers who have been habitually late in paying their bills and revoked for customers who did not make payments as agreed. For the purposes of this section, an extraordinary water and/or sewer bill is one which includes a charge for substantial amount of water lost through a leak.