Show All Answers

1. How can I pay my bill?

You can send payment through the mail Mail, drop it in the Night Drop box, come inside and speak to our Cashier, go online and make payment through Invoice Cloud, call the Automated Payment line or Auto draft in-house.

• Mailing address, drop off and Cashier location: 667 Dayton Xenia Rd, Xenia, Ohio 45385
• Invoice Cloud link
• 24-hour Payment Line: (855) 925-1665
• For Automated Bill Payment: Please fill out the application here and return it with a voided check (for payments from checking accounts) or savings deposit slip (for payments from savings accounts) to the following address 667 Dayton Xenia Road, Xenia, Ohio 45385 or email.  

2. How can I sign up to become an e-customer and pay my bill online?

As a customer of Greene County Sanitary Engineering Department, you can register to become an e-customer through our online payment provider Invoice Cloud. As an e-customer you can do the following:

• Manage you account and view payment history
• Receive email reminders when your bill is ready, when a scheduled payment is pending and a confirmation after making a payment
• Make a one-time payment or register to gain access to all features
• You choose when to pay – simply schedule a payment for any future date (before the due date)
• On the go? Use Pay by Text to get text notifications about your bill and have the option to pay through text message with your default payment method

Register to be an e-customer with Invoice Cloud

3. How can I check my account balance?

Call our Billing Group at (937) 562-7457

Account lookup tool.

4. What if I have a problem with my water or sewer service?

Problems can be reported directly to our office by calling (937) 562-7450. Calls received outside of normal business hours will be answered by the Xenia/Greene County dispatch service.

5. What is the hardness level of water for my new water softener settings?

Beavercreek, Country Club & Alpha = 27; Spring Valley & water close to Bellbrook = 15-18; Wilberforce, Cedarville & Shawnee Lake = 25.

6. My water is discolored, what should I do?

To clear this, simply run COLD water in your bathtub on the lowest level of your home or all faucets on the lowest level of the business until it runs clear. This should take roughly 5-10 minutes. If the water does not clear up after 10 minutes, please call our Utility Maintenance crew at 937-562-7108 during business hours (M-F 7:00am-3:30pm) or 937-562-7450 outside of business hours.

7. My grinder pump is making buzzing sound and/or a weird noise, what should I do?

Please call our Utility Maintenance crew at 937-562-7108 during business hours (M-F 7:00am-3:30pm) or 937-562-7450 outside of business hours and we will come out to inspect.

8. Do you test water samples?

Yes, we will test for Bac-t, Nitrate, Fluoride and Chloroform. There is a $50 fee per sample and you can pick up sampling bottles and drop off samples at our Lab located at 422 Factory Rd Beavercreek, Ohio 45434.